A voice message comes in. A task comes out.
When you can't pick up, Flowo takes the message instead of your voicemail. It transcribes it, summarizes it, sorts it and passes it on to your team, usually in under a minute. Between two sessions, you read your patients' messages instead of listening to them again.On the job, you read your clients' messages instead of listening to them again.In the workshop, you read your clients' messages instead of listening to them again.Between two hearings, you read your clients' messages instead of listening to them again.Between two haircuts, you read your clients' messages instead of listening to them again.Between two consultations, you read your clients' messages instead of listening to them again.
20-day free trial. Card required at sign-up, no charge during the trial, cancel free of charge before it ends. Unless you cancel, the Essentiel subscription starts automatically on the plan chosen at sign-up: €24/month or €240/year incl. VAT.
Your profession
Another profession? Tell us when you sign up: Flowo adapts its sorting to your business.The examples on this page, including the demo message, adapt to the profession you choose.
Fictitious example. 20-second message left at a physiotherapy practice at 8:17 am.Fictitious example. 20-second message left at a plumbing company at 12:47 pm.Fictitious example. 20-second message left at a car repair garage at 6:36 pm.Fictitious example. 20-second message left at a law firm at 9:14 am.Fictitious example. 20-second message left at a hair salon at 11:23 am.Fictitious example. 20-second message left at a veterinary clinic at 7:41 am.
How a message becomes a task
“Yes, hello… um, it’s Hélène Carpentier. I threw my back out this morning, it really hurts. Would you have an opening today? My number is 06 39 98 41 27. Thank you so much, goodbye.”
“Hello, hi… um, it’s Julien Morel. I’ve got a big water leak under the kitchen sink, it’s leaking quite badly. Could you come by today? Call me back on 06 39 98 12 34. Thanks, goodbye.”
“Hello, good evening… um, it’s Franck Barbier. My brakes have been squeaking since yesterday. Um, I’d like to come in tomorrow morning, if that’s possible. Call me back on 06 39 98 56 03. Thanks, have a good evening.”
“Good morning… um, it’s Sandrine Vidal. I’ve been called to a pre-dismissal meeting, it’s Thursday. I’d like to see you before then, if possible. You can reach me on 06 39 98 72 45. Thank you very much.”
“Yes, hello… it’s Laura Renaud. I can’t make my color tomorrow, um… at 2 p.m. Could we move it to Saturday? Call me back on 06 39 98 23 61. Thanks, have a good day.”
“Hello, hi… um, it’s Aurore Delmas. I’m calling because my dog ate some dark chocolate, a whole bar. Can I bring him in this morning? I’m on 06 39 98 90 16. Thanks in advance.”
Threw her back out this morning. Session wanted today.
- Caller
- Hélène Carpentier, in your directory
- Call back
- 06 39 98 41 27
Water leak under the kitchen sink. Visit wanted today.
- Caller
- Julien Morel, in your directory
- Call back
- 06 39 98 12 34
Brakes squeaking since yesterday. Wants to come in tomorrow morning.
- Caller
- Franck Barbier, in your directory
- Call back
- 06 39 98 56 03
Pre-dismissal meeting. Wants a meeting before Thursday.
- Caller
- Sandrine Vidal, in your directory
- Call back
- 06 39 98 72 45
Can’t make her color tomorrow. Wants to move it to Saturday.
- Caller
- Laura Renaud, in your directory
- Call back
- 06 39 98 23 61
Dog ate some dark chocolate. Visit wanted this morning.
- Caller
- Aurore Delmas, in your directory
- Call back
- 06 39 98 90 16
Taken by AnaïsTaken by KarimTaken by MehdiTaken by SarahTaken by JadeTaken by Émilie
Threw her back out this morning. Session wanted today.
Water leak under the kitchen sink. Visit wanted today.
Brakes squeaking since yesterday. Wants to come in tomorrow morning.
Pre-dismissal meeting. Wants a meeting before Thursday.
Can’t make her color tomorrow. Wants to move it to Saturday.
Dog ate some dark chocolate. Visit wanted this morning.
Usually less than a minute after the message ends, it lands in the “To pick up” tab, summarized and sorted.
You keep your number.
No change for your patientsclientsclientsclientsclientsclients.
Flowo assigns a number to your practiceyour companyyour garageyour firmyour salonyour clinic and shows you, in your account, how to forward the calls you don’t pick up to it, from your mobile or your landline. Your patientsclientsclientsclientsclientsclients still dial your usual number.
Phone off or no signal: these calls follow your carrier’s usual forwarding, usually its voicemail.
Around every message.
Supervision mode
Real-time overview of the whole teamLiveExample- To pick up
- 1
- In progress
- 3
- Resolved today
- 14
- Urgent
- 1
To pick up
- CancellationUrgentUnknown caller12 minutes ago
Anaïs
- Appointment requestMarion Leroy40 minutes ago
Yanis
- QuestionBruno Masson1 hour ago
Chloé
- OtherUnknown caller2 hours ago
A name on every number
When a number is in your directory, the message arrives with the person’s name. The directory is shared by the whole team.
Hélène Carpentier: seen at noon. Two sessions to plan this week. @Yanis
Julien Morel: leak fixed. Come back in a month to check the seal. @Karim
Franck Barbier: front pads replaced. Check the discs at the next service. @Céline
Sandrine Vidal: meeting Wednesday 6 pm. She will bring the summons and her employment contract. @Bertrand
Laura Renaud: color moved to Saturday 10 am. Keep the same shade as last time. @Manon
Aurore Delmas: dog seen at 8:10 am, he’s fine. Check on him tonight. @Rachid
Team notes
Keep what you need to know about a patientclientclientclientclientclient and mention a colleague with @.
At the practice and on home visitsAt the office and on siteAt the front desk and in the workshopAt the office and in courtAt the front desk and at the chairAt the front desk and in consultation
On the computer, PC mode shows your messages in a table. On the phone, Flowo installs like an app, from the browser.
What we do with your messages.
- App and database
- Hosted in France.
- Connections
- Encrypted (HTTPS/TLS) between your browser, on computer or mobile, and Flowo.
- Credentials
- Those of your integrations are encrypted (AES-256-GCM); passwords are hashed.
- Traceability
- Sign-ins, message actions and support access are logged.
- Health data
- Your patients’ messages may contain some. Before forwarding your calls to Flowo, including during the trial, write to us at contact@flowo.fr: we will tell you exactly where and how it is hosted.
- Professional secrecy
- Your clients’ messages may be covered by it. Before forwarding your calls to Flowo, including during the trial, write to us at contact@flowo.fr: we will tell you exactly which providers process your messages, and where.
- Professional secrecy
- Your clients’ messages may be covered by it. Before forwarding your calls to Flowo, including during the trial, write to us at contact@flowo.fr: we will tell you exactly which providers process your messages, and where.
- Artificial intelligence
- The providers we use, some of them outside the European Union, are listed in our privacy policy.
- Data processing
- Data processing agreement (DPA) available.
Read the privacy policy (in French)Read the data processing agreement (in French)
One subscription to get started.
The trial gives you access to every feature of the Essentiel plan.
Essentiel
€24 incl. VAT per month €240 incl. VAT per year
€20 excl. VAT €200 excl. VAT, two months free compared with monthly billing. Paid upfront, non-refundable.
- Voice messages transcribed, summarized and sorted, 24/7
- Sorting adapted to your profession
- Directory of your patientsclientsclientsclientsclientsclients
- Team notes
- Up to 10 users
- 500 transcriptions per month
- Support included
Cancel anytime from your account; it takes effect at the end of the current period.
20-day free trial. Card required at sign-up, no charge during the trial, cancel free of charge before it ends. Unless you cancel, the Essentiel subscription starts automatically on the plan chosen at sign-up: €24/month or €240/year incl. VAT.
Custom
Quote on request
Needs specific to your profession? We build the modules with you.
Email us at contact@flowo.fr
Referred by a professional who uses Flowo? Sign up with your email (not Google), through their link or with their code: your trial is extended to 27 days. Your referrer gets one month free (€24), deducted from their next invoice after your first payment.
Before you try.
Do I need to change my number?
No. You keep your number. Only the calls you don’t pick up are forwarded to your Flowo number.
How do I forward my calls to Flowo?
Flowo assigns a number to your business, and your account shows you how to forward the calls you don’t pick up to it, from your mobile or your landline. Then make a test call: your account confirms that forwarding works.
Does Flowo answer for me?
No. Flowo doesn’t talk to your callers. When you don’t pick up, they hear your greeting, which you can customize, and leave a message. Flowo transcribes it, summarizes it and sorts it.
What about emergencies?
Flowo doesn’t call your callers back and doesn’t replace an emergency service. An urgent message gets a red label; your team calls back. In a life-threatening emergency, the right number is still 15 or 112: you can mention it in your greeting.In a life-threatening emergency, the right number is still 15 or 112: you can mention it in your greeting.In a life-threatening emergency, the right number is still 15 or 112: you can mention it in your greeting.In a life-threatening emergency, the right number is still 15 or 112: you can mention it in your greeting.In a life-threatening emergency, the right number is still 15 or 112: you can mention it in your greeting.For an emergency at night or on weekends, your clients can also reach the on-call vet in their area.
Can several people share the messages?
Yes. New messages arrive in “To pick up”, visible to the whole team. Each team member clicks “I’ll take it” to move a message into their queue, and Supervision mode shows who is handling what. You can also assign a message to a colleague. A message that names a colleague, or comes from a caller they already follow, goes straight into their queue.
What if the AI picks the wrong category?
Click the label and choose the right category. A message that fits no category is filed under “Other”; if it couldn’t be sorted, it shows as “To classify”.
Where is my data hosted?
The app and its database are hosted in France. Connections are encrypted (HTTPS/TLS), so are your integration credentials (AES-256-GCM), and passwords are hashed. Transcription and analysis use AI providers, some of them outside the European Union: all our providers are listed in our privacy policy.
What if my profession isn’t listed?
Enter it when you sign up: Flowo adapts its sorting to your activity. The examples on this page cover six professions, but Flowo isn’t limited to them.
How many messages are included?
The Essentiel plan includes 500 transcriptions per month. Beyond that, your messages still arrive and are transcribed, but without summary, sorting or notification. The counter resets on the 1st of each month.
What happens at the end of the trial?
20-day free trial. Card required at sign-up, no charge during the trial, cancel free of charge before it ends. Unless you cancel, the Essentiel subscription starts automatically on the plan chosen at sign-up: €24/month or €240/year incl. VAT.
The next message you can’t take will be waiting for you, already sorted.
20-day free trial. Card required at sign-up, no charge during the trial, cancel free of charge before it ends. Unless you cancel, the Essentiel subscription starts automatically on the plan chosen at sign-up: €24/month or €240/year incl. VAT.
All handled!